Return Policy Page

DELIVERY & RETURN POLICY

Last updated February 08, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

DELIVERY

We aim to deliver your order as soon as possible as we understand the feeling when you wait for the goodies to arrive! That's why we offer a FREE Next Day UK Delivery* on orders over £100 exc. VAT on all our in-stock items. If in doubt, you can simply contact us to confirm the availability. 

If an item is not in stock, we will aim to deliver your order within the estimated delivery time. However, at the time this may not always be possible. In such cases, we will indeed be in touch with an Estimated Time of Arrival (ETA) via email or phone. Some special orders will have a longer lead time, so please do check the description on the product page for a specific delivery timescale.

Rest assured, your order will be fully insured for your peace of mind. A signature will be required upon delivery, and a tracking number will also be emailed to you immediately after dispatch, so you can track your order online at any time. When your order is out for delivery, we may also send you a text message on the day to notify you depending on the service used.

 

Free Next Day UK Delivery

Get FREE Guaranteed next day UK delivery for orders over £100 (exc. VAT) on all in-stock items. Same-day dispatch available if your order is placed before 11:00 GMT on all in-stock items!

In order to qualify for our next-day guaranteed service, you will need to spend a minimum of £100 exc. VAT. 

For larger items, we use Parcel Force express 24 which is guaranteed for next-day delivery, they will also send out a text message and email notification to notify the status of your shipment on the day of delivery. Larger items such as exhaust systems, diffuser, splitter, and spoilers will be sent via Parcel Force 48Large or FedEx Economy on a 2-3 day service.

Please note that this is available to most areas in the UK except for areas considered remote by our courier.

 

Worldwide Shipping

We ship worldwide via DHL International, simply enter your full address at checkout to see the shipping option(s) and quote(s). Same-day dispatch available if your order is placed before 11:00 GMT on all in-stock items!. 

For order's within the EU, your parcels will normally reach you within 1-3 working days via the DHL Express service and 3-5 working days via the DHL Economy service.

For orders outside the EU, your parcels will normally reach you within 1-3 days for most destinations and up to 7 working days for some destinations. Please do not hesitate to contact us if you require further information or assistance.

 

DHL Russia Shipping Restrictions

Shipments can not be sent to private or residential addresses in Russia. This is in light of Russian restrictions on all dutiable shipments sent to private individuals.


Attempting to ship to a private/residential address in Russia with DHL will most likely result in the package being returned to the sender. This is because Russian customs authorities will examine all imported and dutiable shipments with extreme scrutiny, which will cause the shipment to be held for an inordinate amount of time (it can take weeks to clear customs in Russia at this point). There is also no guarantee that the package will be shipped out after customs inspection, which means that the shipment will be returned to the sender. You will be liable to pay the return cost of the parcel if you did not provide a business address at the time of order.



RETURNS

All returns must be postmarked within seven (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@wrenchstudios.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Sales invoiceand mail your return to the following address:

Wrench Studios
Attn: Returns
RMA #
Ashford Road  
Ashford, Middlesex TW15 1XB  
United Kingdom  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
Please Note
           
     ●     Any parts returned must be in a resealable condition.   
     ●     Please enclose a copy of your sales invoice.   
     ●     Parts that have been used, fitted or installed will not be accepted.   
     ●     We will not under any circumstances pay any VAT or Import Duties on returns. If we are requested to do so your return will be rejected or disposed.   
     ●     Any returns must be notified by email to info@wrenchstudios.co.uk   

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
0208 5714466 

Disclaimer

Any tuning/performance-based mods/work/quotes and products are strictly for off-road and motorsport use only. Performance mods/certain exhaust systems will cause your vehicle to fail the MOT emissions test, therefore rendering the vehicle unroadworthy and illegal to be used on UK roads. PLEASE BE AWARE – Sports cats can NOT legally be installed on a vehicle for use on a public road that was manufactured after 1st March 2001 unless Type ECE 103R is approved (identified by ‘103R’ in the exhaust product title). Fitting a Cat/Cat Bypass or GPF delete/bypass to a vehicle that is to be used on UK roads will cause the vehicle to fail the MOT emissions test, therefore rendering it unroadworthy and illegal to be used on UK roads. Read more